Terms and Conditions

Pricing

Prices shown are in euro and are inclusive of vat at the rate applicable to that product. There will be an additional charge for delivery that is €6.50 on orders up to €50, all orders of €50 or above enjoy free delivery.

Purchasing

Shopping at myfancydress.ie  could not be easier. Simply browse through the large selection of Costumes, Fancy Dress Accessories, Party Goods, Jokes, add them to your shopping basket. Once you have finished shopping click on the checkout icon and complete your delivery details. You will then be taken to a secure server to complete your payment. Confirmation of your order (once payment has been confirmed) will be sent to you via email.

Availability

To the best of our ability only those items currently in stock are shown on our site. In the unlikely event of any item of stock being unavailable or delayed, we shall contact you by phone or e-mail to advise you of the new estimated time of delivery, together with, if appropriate, suggested alternative items. If you wish to change or cancel your order you can e-mail brusfancydress@gmail.com or by phone at 0860636201 and your order will be revised, or fully refunded.

Payment and Security

We accept segment accessible from the internet, ensuring you of the highest possible protection for your credit or debit card details Visa and Mastercard. All payments are processed using Paypal. Sensitive data is never held in any network segment accessible from the internet, ensuring you of the highest possible protection for your credit or debit card details.

Despatch and Delivery

Subject to availability, goods will be despatched within one working day of confirmation of order. Orders placed before 2pm are dispatched the same day. Fastway courier delivers goods or An Post (within Ireland) to the delivery address supplied by you during the purchasing process and will normally be delivered the following working day after despatch. A standard delivery charge of €6.50 is applied on all orders up to €50, delivery is free on orders greater that €50.

United Kingdom & Europe(exclusing Northern Ireland)
Delivery Charge of &euro10

Rest of the World
€15 for the 1st item and €5 for each additional item. All orders will be sent by Registered Post

Returns and Refunds

If a customer wishes  to return a product bought on our site we must be notified via email or written letter within 7 working days of receiving the item(s) in question.  Item(s) must be returned to us within 5 days of such notification. Item(s) must be returned in the condition they were sent. Returns must include all parts of the original item to be eligible for refund. Packages must not be torn.  Costumes must not have been worn other than to try on. There must be no trace of perfume, smoke or any other odour.

Costumes that are received outside the returns period will be eligible for a credit note, subject to receiving the goods within 30 days of the order being received.

Returned goods which do not meet the above criteria will be considered as 'In Dispute'. In Dispute products will not be refunded or exchanged. A reason will be given as to why the product is in dispute. We are happy to re-ship such items back at the customer's cost otherwise they will be destroyed after 30 days. Shipping and packaging costs, both to and from us, will remain the responsibility of the customer. Refunds will be for the purchase price of the costume only.

For hygiene reasons there are no exchanges for personal items such as - False Teeth, Masks, Wigs, Stockings, Tights, Borat ManKini's, Eye Lenses, Underwear etc.

During our busy seasons of Halloween and Christmas, please allow up to 14 working days for refunds to be processed. All returns must be accompanied with a copy of our returns form to facilitate us to process the refund promptly.

The customers' statutory rights are not affected.

All returns must be posted to:
My Fancy Dress, 1 Viewmount, Dublin Road, Longford, Co Longford

To ensure goods reach us safely, we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged during transit. All refunds will be made within 30 days of receipt of return.

During our busy seasons of Halloween and Christmas please allow up to 14 Working days for refunds to be processed

Please call us on 0860636201 if you have any concerns, or e-mail us at brusfancydress@gmail.com  if you want to cancel an order that you have placed.

Privacy Policy

In order to safeguard your privacy, we will only collect information related to fulfilling your order, or necessary to enhance the service we provide. This information includes name, address, e-mail address, phone number and credit card details. We will not disclose your personal information to any third parties.

Quality and Service

It is our aim to provide you with a wide range of superior quality products for all your Fancy Dress, party Needs together with excellent customer service. All products have been chosen to comply with current European safety standards and bear the CE mark where appropriate.
We will try to meet the expectations of our customers at all times, but if you feel that our service or product range could be improved, please email us at brusfancydress@gmail.com

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